Web Survey Bibliography
We provide one of the first detailed assessments of smartphone applications as potential replacements for more traditional survey methods. Smartphone applications (or “apps”) provide researchers with a range of ready-made tools to collect both customary and new forms of data in a more reliable manner than self-reports, such as location, visual data, barcode scanning, in the moment surveys, and the like. Yet unlike traditional surveys, respondents have greater experience with and expectations of smartphone apps, such as ease of use, speed, and functionality. Researchers need, therefore, to pay more attention to user engagement. Techniques such as “gamification” (the application of sociological and psychological principles that drive successful game interaction to measurement) and “social sharing” (allowing respondents to interact with others during the course of measurement) are two examples, which have only recently begun to be applied to data collection.
Examining these and related issues, we report on a study in which a smartphone app was developed to capture television viewing behaviors and to serve as a replacement for a current paper-and-pencil (PAPI) diary survey approach. The app captures the critical data elements collected in the PAPI version, but also allows users to express their views on current shows via a rating scale, comments, and “likes.” The app also contains additional features designed to enhance user engagement, including a points & status system and allowing respondents to share their viewing and comments with others using the app or with their Facebook network.
We discuss some of the challenges encountered in developing a smartphone application to replace a long-standing PAPI approach, and provide empirical data tracking data entry, feature use and overall compliance by respondents. Additionally, using a split-sample design, with one set of respondents utilizing a “basic” app with no gamification and social sharing features and another set of respondents using a “full feature” app, we assess the impact of these techniques for enhancing user engagement in terms of increased participation and any changes in television viewing behaviors (a potentially negative consequence). The findings are of interest not only to those developing other forms of smartphone applications or leveraging ready-made app utilities, but more broadly to the survey field in terms of our understanding of how to engage with respondents in a technology-driven world.
Conference Homepage (abstract)
Web survey bibliography - Link, M. W. (16)
- Mobile Technologies for Conducting, Augmenting and Potentially Replacing Surveys: Report of the AAPOR...; 2014; Link, M. W., Murphy, J., Schober, M. F., Buskirk, T. D., Childs, J. H., Tesfaye, C.
- Measuring Compliance in Mobile Longitudinal Repeated-Measures Design Study; 2013; Link, M. W.
- The Gamification of Marketing Research; 2013; Donato, P., Link, M. W.
- Comparing Tablet, Computer, and Smartphone Survey Administrations; 2013; Wells, T., Bailey, J., Link, M. W.
- Effective e-incentive for Online Study: Comparing Branded e-Gift Card and Virtual Cash Card; 2013; Jin, T., Duan, S., Lai, J. W., Link, M. W.
- Smartphone Apps and User Engagement: Collecting Data in the Digital Era; 2012; Link, M. W.
- Oh, Just One More Thing … Leveraging “Leave-Behinds” in Data Collection; 2012; Link, M. W.
- A Direct Comparison of Mobile Versus Online Survey Modes; 2012; Wells, T., Bailey, J., Link, M. W.
- Comments on the Articles (3) - Three Key Takeaways from the Zero Bank Debate; 2009; W.Link, M. W.
- Summaries of Address-Based Sampling Presentations at the AAPOR Annual Meeting; 2009; W., Daily, G., Shuttles, D. C., Yancey, L. T., Thu Burks, A., Bourquin, C.Link, M. W.
- Addressing the Cell Phone-Only Problem: Cell Phone Sampling Versus Address Based Sampling; 2009; W., Daily, G., Shuttles, D. C., Bourquin, C., Yancey, L. T.Link, M. W.
- Transitioning from Self-Reports to Self-Installed Electronic Audience Measurement; 2008; Trussell, N., Vanno, L., Matthess, E., Bailey, J., Link, M. W.
- An Evaluation of Respondent Selection Methods for Household Mail Surveys; 2008; Battaglia, M. P., Frankel, M. R., Osborn, L., Mokdad, A., Link, M. W.
- Effects of Cell Phones in Land-Line Households; 2006; Lambries, D., Oldendick, R. W., Link, M. W.
- Can Web and Mail Survey Modes Improve Participation in an RDD-based National Health Surveillance?; 2006; Link, M. W., Mokdad, A.
- Alternative Modes for Health Surveillance Surveys: An Experiment with Web, Mail, and Telephone; 2005; Link, M. W., Mokdad, A.